Customise Neon Sign - FAQ

FAQ's

LIGHT IT UP NEON

Here's some great reasons to choose Light It Up Neon for your next LED neon sign purchase:

Highest Quality - we take great pride in having the most beautiful handcrafted finished neon signs. From our premium selection of LED neon lights to the handcrafting of each letter, our quality is definitely felt!

2 Year Warranty – all of our LED neon signs come with a 2-year guarantee manufacturer warranty which covers faulty electrical items, without customer misuse.

Affordable – we take pride in being the most affordable LED neon sign supplier, with the best quality going around!

Safe – all of our LED neon signs are made using the highest quality LED neon light tubes, that are 100% child-safe. There is no breakable glass, gasses, and the LED lights do NOT heat up so they are safe to touch.

Energy Efficient – our neon signs are both economically and ecologically friendly as they light up using low energy consumption.

Durable – we offer the latest neon flex technology which is much stronger and lighter than traditional neon glass.

Easy to Install – all of our neon signs come with pre-drilled holes for easy hanging options.

Lightweight – our signs are super lightweight and portable, making them perfect to transport around with you for any occasion.

All of our neon signs are delicately crafted using long-lasting, durable and environmentally friendly LED neon piping to emulate your aprroved design.

Our Indoor neon signs are made using the highest quality Silicone LED neon flex.

Our Outdoor neon signs are made using high quality LED lights in fully enclosed acrylic. They have an IP67 Waterproof rating.

With both our indoor and outdoor signs, there is no fragile glass that can break, no neon gas, and no mercury.

The neon piping is then laid professionaly onto a high quality acrylic backing for support, to form the end product.

We can design and and create a wide range of illuminated neon lights, perfect for your home, business or next special event. These include:

Business Logo neon signs

• Waterproof Outdoor neon signs

• RGB Colour Changing neon signs

Wall Art & Interior Design neon signs

Wedding & Engagement neon signs

Party & Birthday neon signs

• Baby Shower neon signs

• Personalised name signs

• UV Printed neon signs

We sure do!

All of our Outdoor neon signs are made using the highest quality LED lights in fully enclosed acrylic. They have an IP67 Waterproof rating. This rating ensures that our products have adequate protection from harmful dust and prolonged water exposure.

If you intend to use your new neon sign outdoors, simply let us know via the Custom Neon Enquiry form or contact us at support@lightitupneon.com to advise of your request!

GENERAL PRODUCT

The lifetime of our LED neon lights are subject to a number of different factors, including but not limited to: usage time, environment and quality of the running electrical unit.

We do not suggest keeping your neon light running 24 hours a day, in order to optimize its lifespan.

On average we can say that your new LED neon sign should last 6 to 10 years. 

All of our neon signs are laid professionally onto a high quality acrylic back board. This ensures that each sign has the appropriate support required.

You can choose from a variety of style cut options for your back board including:

Cut to Shape (Cut around and countoured to the shape of the design)

Cut to Letter (Cut closely to the letters)

Cut to Square/Rectangle (Cut as a Square/Rectangle around your design)

Our available back board colour options include: Clear/Transparent, Any solid colour, Silver Mirror and Gold Mirror.

Our standard LED neon signs are Indoor signs, but they are perfectly fine to use outdoors at events, provided they do not get wet. Our standard signs are NOT watertight and should not be exposed to wet weather.

If you do require an Outdoor neon sign, we can easily create this for you using our premium outdoor neon flex technology and material! Simply let us know your request via our Custom Neon Enquiry form or contact us at support@lightitupneon.com to get started!

DESIGN & CUSTOMISATION

Our Custom Neon Builder is an easy to use tool that we have incorporated into our website, for customers to design their very own personalised neon sign.

The Custom Neon Builder showcases a variety of neon perfect fonts, colours, sizes, design and fixture options for customers to play around with.

This tool focuses primarily on neon word signs, personalised name signs and neon light quotes.

Due to it's visual element, it is an amazing tool to utilise, to get that picture perfect LED neon sign that you're after.

The prices are auto-generated at the bottom of the screen, for your reference along the way.

We reccomend firstly checking out our Custom Neon Builder which is an awesome online extension that we have designed for users to create their own custom neon text sign in minutes!

Our Custom Neon Builder is the perfect starting tool for creating neon word signs, personalised name signs and neon light quotes.

Alternately, if you have your own design, business logo or font that you would like us to replicate, simply upload your custom design and requirements via our Custom Neon Enquiry Form or Contact Us today to get started.

We can work with almost any font, style or design that you're after, and one of our friendly staff members will happily assist you through the process!

Yes we can!

Our LED neon signs are the perfect touch to any business to give it that WOW factor!

Simply upload your personalised business logo via our Custom Neon Enquiry Form or Contact Us today to get started.

Once we receive your business logo image, we will draw it up accurately, quote the neon sign, and have it lit up in no time!

We sure do!

Our design team will happily assist with all design enquiries free of charge, until the design is picture perfect for our customers.

We are transparent with your neon sign price upfront, to ensure that our customers are happy to proceed with their order.

Yes, you can!

Our Custom Neon Builder showcases a variety of 32 awesome neon fonts, including cursive, basic (block) and outline fonts.

However, if you can't find what you're after on our Custom Neon Builder, simply Contact Us today or fill out our Custom Neon Enquiry form where you can upload your own custom image or design. We will draw up your custom font or design and provide you with a FREE quote within 24 hours.

We are also more than happy to advise and assist you with any ideas, to create that perfect LED neon sign you're after!

We have a total of 24 LED neon colours to choose from, depending on the shade of neon youre after!

The colours which use a coloured neon tube are generally richer in colour and are our reccomended option.

Our available base neon colours include:

Cold White - Warm White - Ice Blue - Tropical Blue - Blue - Red - Purple - Light Pink - Hot Pink - Yellow - Golden Yellow - Orange - Green

All of our Ready-to-Buy neon signs are mounted on a Clear 'Cut to Shape' acrylic back board, unless otherwise stated in the 'Special Instructions' field at checkout.

Our available back board colour options include: Clear/Transparent, Any solid colour, Silver Mirror and Gold Mirror.

We also provide a UV printed back board option which allows for any custom image to form the background.

Our 3 available back board cutting options include:

1. Cut to Shape (Cut around and contoured to the shape of the design)

2. Cut to Letter (Cut closely to the letters)

3. Cut to Square/Rectangle (Cut as a Square/Rectangle around your design)

ORDER INFO

All of our neon sign purchases come with the following FREE accessories:

1. Your new LED neon sign ready-to-use (including acrylic back-board)

2. A clear power cord (2m length)

3. A Low Voltage 12V power adaptor compatible to your country of choice

4. A Wall Mounting Kit: Regular Screws, Advertising Screws or Hanging Chain

Optional: Dimmer Remote (+$25)

We process orders within 24-48 hours after receiving full payment of your order.

It then generally takes between 3-6 business days for each neon sign to be hand crafted and professionally made. This may vary due to seasonal demand or high order volumes.

Once your order has been dispatched, we will provide you with your unique tracking number to track your estimated delivery date.

We are using DHL, Fedex or UPS for your shipment, depending on your country we will select the best shipping company for your order to arrive fast and safe.

Our shipping times are estimated between:

• 5-10 business days for Australia & New Zealand

• 6-12 business days for the rest of the world

Each neon sign is packed carefully using double carton mail order packaging and the box is supported with layers of foam. This kind of packaging has been developed specifically for the air shipment of our neon signs to arrive safely to your location.

To track the status of your delivery, please have your tracking number ready and click here.

Please note: Your tracking number will be provided to you via email only once the shipping has commenced.

Please keep in mind that depending on the seasonal demand, the quality production of each sign can take up to 5-10 business days from the order date.

POWER & INSTALLATION

To power your neon sign, simply connect the clear neon exit cable to the provided power adaptor, and plug this into an accessible power socket. 

If you have purchased the optional Dimmer Remote, you will have one extra middle attachment, however the concept is the exact same.

Once the Dimmer attachment is connected, simply press the Dimmer Remote ON button to power the sign.

All of our neon signs are super easy and safe to install. Because they are mounted on an acrylic panel, they are extremely portable and easy to manoeuvre. 

Your Light It Up Neon sign will include pre-drilled holes on the acrylic back board, unless requested otherwise. Simply use our FREE provided wall mounting kit to hang, screw-in or wall mount your sign. 

For those who do not wish to hang or wall mount, we recommend the use of Wall Hanging Strips, which can hold up to a certain amount of weight (weights vary based on the wall hanging strip material).

SHIPPING & PAYMENTS

We sure do!

We have an exclusive partnership with the leading BNPL providers including Afterpay and Zip Pay.

Afterpay is available for all of our customers across Australia & New Zealand.

Zip Pay is available for all of our customers across Australia, USA & Canada.

Both BNPL provider options allow for purchases to be divided up into Interest-Free installments.

So what are you waiting for? Light It Up Now and pay later!

We use Fedex or DHL predominantly for all Worldwide orders. These carriers are world renown and ensure the fastest delivery times across the globe.

Our Shipping times are estimated between:

• 5-10 business days for Australia & New Zealand

• 6-12 business days for USA 

• 6-12 business days for the UK

• 6-12 business days for Europe

• 6-14 business days for the rest of the world

Please be patient, sometimes things happen out of our control. If your order hasn't arrived within the specified timeframe, please wait 4 business days and then contact us at support@lightitupneon.com.

Light It Up Neon offers an exclusive FREE Express Shipping Worldwide on ALL orders!

Apart from the amazing quality of our neon signs, this is a promotion in which we take great pride in, to ensure the most affordable customer experience.

Regardless of where you're situated in the world, we got your shipping costs covered!

Don't worry, we are always keeping a close eye on every order!

We guarantee all purchases, so if yours is lost or unable to be delivered for any reason, we will send a new
sign out to you free of charge.

In the unlikely event that your sign has been damaged in transit, Light It Up Neon will ensure that a resolution is provided.

If you believe that your new neon sign has been damaged in transit, you will have 7 days from the delivery date to email us at support@lightitupneon.com with all of the following:

1. Provide a clear photo/video of the damage to the sign

2. Provide a a clear photo/video of the box & any damage to the outer box

3. Provide a clear photo/video of the shipping label on the box.

Light It Up Neon keeps a close eye on all orders, to ensure that our neon signs are received safely by our customers.

The premium express shipping carriers that we use, require a signature on delivery. This ensures that your order will end up in the right hands.

We also provide a Tracking ID upon dispatch, for our customers to track the status of their delivery.

International customers are responsible for any customs or import duties after shipment is made.

We do our best to protect international customers from incurring additional fees and it is highly unlikely that any additional charges or fees will occur.

Customers take full liability for all postal charges and return shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

WARRANTY & REFUNDS

Yes!

We offer a 2-year warrranty guarantee on material and workmanship faults on ALL of our neon signs. 

Please Note: this does not include any damage that may occur as a result of incorrect installation or physical damage during usage. 

Unfortunately we cannot accept refunds for change of mind or change of size.

If your new neon product arrives damaged or faulty please contact us at support@lightitupneon.com or through our Contact Us page. 

We will require proof of product damage and will assess each claim on an individual basis.

DIMMER REMOTE

This is an optional extra valued at $25, provided upon the desire of the customer.

The dimmer remote offers a range of cool functions including:

• The ability to turn your sign ON and OFF using a wireless remote

• The ability to adjust the brightness of your sign

We do recommend purchasing the Dimmer Remote as it allows you to dim the brightness of the sign, to allow for better exposure when using the light as a feature for taking photos infront of. 

If you have purchased the optional Dimmer Remote and decide you do not want to use it, you can simply remove the clip-on attachment that is connected to the dimmer, and instead plug your sign directly into the black power adaptor cable.

The dimmer remote will no longer control the sign, and you will need to use the powerpoint switch to turn your neon light ON and OFF.