FAQ

PRODUCT

WHY CHOOSE LIGHT IT UP NEON?

Some great reasons to choose Light It Up Neon for your LED neon signs are:

  • Highest Quality – we take pride in having the most beautiful handcrafted finished signs. From our premium selection of LED lights to the handcrafting of each letter, our quality is definitely felt!
  • 2 Year Warranty – all our signs come with a 2 year guarantee manufacturer warranty which covers faulty electrical items, without customer misuse.
  • Affordable – we take pride in being an extremely affordable neon sign supplier, with the best quality going around!
  • Safe – all our LED signs are made using the highest quality LED light tubes that are 100% child-safe. There is no breakable glass, gasses, and the LED lights do NOT heat up so they are safe to touch.
  • Energy Efficient – our neon signs are both economically and ecologically friendly as they light up using low energy consumption.
  • Durable – we offer the latest neon flex technology which is much stronger than traditional neon glass.
  • Easy to Install – all our signs come with pre-drilled holes for easy hanging options.
  • Lightweight – our signs are super lightweight and portable, making them perfect to transport around with you for any occasion.

 

WHAT IS THE LIFETIME OF A LED NEON LIGHT?

The lifetime of a LED neon light is subject to different criteria, including but not limited to: usage time, environment and quality of the running electrical unit. We do not suggest keeping your neon running 24 hours a day, in order to optimize its lifespan.

On average we can say that the neon can last 6 to 10 years.

 

WHAT ARE THE SIGNS MADE OF?

Each sign is delicately crafted using long-lasting, durable and environmentally-friendly Silicone neon piping for the text/image. This piping is then professionally laid onto a high quality clear acrylic backing board.

 

IS WARRANTY INCLUDED?

Yes! We offer a 2-year guarantee on material and workmanship faults on all of our neon signs.

Please Note: this does not include any damage that may occur as a result of incorrect installation or physical damage during usage.

 

CAN I USE MY LED NEON SIGN OUTDOOR?

Our standard LED neon signs are Indoor signs, but they are perfectly fine to use outdoors at events, provided they do not get wet. Our standard signs are NOT watertight and are not advisable to be exposed to wet weather.

If you do require a Semi-Outdoor sign, we can easily create this for you as a custom request. Please note however that this style is not completely waterproof, as they are water-resistant.

Please note: Semi-Outdoor signs often feature visible seal marks where the neon has been waterproofed – these are clear and can only be seen when the neon is switched off.

 

DO I NEED A DIMMER REMOTE FOR MY SIGN?

This is an optional extra (+$25) provided upon the desire of the customer.

The dimmer remote offers a range of cool functions including:

  • Change brightness of sign to suit your liking
  • ON & OFF wireless remote option

We recommend purchasing the dimmer remote as it allows you to dim the brightness of the sign, to allow for better exposure when using the light as a feature for taking photos in front of. It also helps to set a desired mood for your room.

 

HOW CAN I DISCONNECT FROM THE DIMMER?

If you have purchased the optional dimmer with remote and decide you do not want to use it, you can simply remove the clip-on attachment that is connected to the dimmer, and instead plug your sign directly into the power outlet.

ORDER/SHIPPING 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We process all orders within 24-48 hours after receiving full payment of your order. From there it will take around 3-7 business days for each sign to be professionally made. 

We are using Express DHL, Fedex or UPS for your shipment, depending on your country we will select the best shipping company for your order to arrive fast and safe.

Once your order has been shipped, you will receive a confirmation email with a Tracking Number which you can track the movement of your order here.

Depending on your location, on average shipping will take between 7-14 business days.

 

WILL I HAVE TO PAY TAXES AND DUTY IN MY COUNTRY?

Generally this will not be the case. However, customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. 

 

HOW IS MY SIGN PACKAGED?

Each neon sign is packed in double carton mail order packaging. It is a very strong and secure package filled with foam and plastic protective film. This kind of packaging has been developed specifically for the air shipment of our neon to arrive safely to your location.

CUSTOMIZATION

HOW DO I MAKE A CUSTOM ORDER?

Please visit our Create Your Custom Sign page to get started on creating your own custom sign today!

Alternatively, you can send your enquiry to our friendly team at support@lightitupneon.com and we will help you through the process.

 

CAN I USE ANY FONT OR DESIGN?

Yes, you can! We are also more than happy to advise and assist you with your ideas, to create that perfect sign for you.

 

WHAT NEON COLOURS ARE AVAILABLE?

Our available colours include: Cold White, Warm White, Ice Blue, Blue, Red, Purple, Hot Pink, Light Pink, Yellow, Orange and Green.

 

WHAT ARE THE CUSTOM BACK-BOARD OPTIONS?

All our Ready-to-Go neon signs are mounted on a clear “Cut to Shape” acrylic back-board, unless otherwise requested for your custom design.

Our alternate back-board colour options include almost every colour, including Silver Mirror and Gold Mirror. If you are after a coloured board (other than clear/transparent) please specify your preferred colour in the 'Special Instructions' text box upon checkout.

The 4 available back-board cutting options include:

  1. Cut to Shape
  2. Cut to Rectangle (Curved Corners)
  3. Cut to Square (Sharp Corners) 
  4. Cut to Letter (No acrylic visible)

INSTALLATION

ARE THE SIGNS EASY TO INSTALL?

Our neon sign's are extremely easy to install. Our Installation Guide page provides a visual breakdown of the process.

Because each sign is mounted on an acrylic panel, they are extremely portable and easy to manoeuvre. To power the sign, simply plug the power plug into an accessible power socket.

If you have purchased the optional dimmer and remote, you will have one extra attachment, however the concept is the exact same.

 

HOW DO I CONNECT MY DIMMER?

First, please ensure that the Dimmer Box is attached appropriately to the clear wire that is connected to the sign. You must then attach the main power cable to the second cable connected to the Dimmer Box. With all parts now connected, the main power cable will then plug directly into the power socket to power the light.

 

DOES MY DIMMER REMOTE REQUIRE BATTERIES?

Yes! Unfortunately due to air freight restrictions we are unable to provide the dimmer remote batteries. Please ensure that you fit the dimmer remote with 3x AAA batteries to power the remote. 

 

WHAT IS INCLUDED IN THE BOX?

All signs come with the following accessories:

  • Your LED neon sign ready-to-use (including the acrylic back-board)
  • Low Voltage 12V power cable compatible to your country of choice
  • Toolkit - Screws, Plastic Inserts and a Microfibre Cloth.
  • Optional: Dimmer and remote (not including batteries)

HANGING INSTALLATION

WHAT HANGING OPTIONS DO I HAVE?

Our signs are super easy and safe to install. All of our standard signs will include small pre-drilled holes in the acrylic back-board for the option of regular screw-in. 

For those who do not wish to use the screw-in option, we recommend the use of Wall Hanging Strips, which can hold up to a certain amount of weight (weights vary based on region). Please visit our Installation Guide to view our recommended Wall Hanging Strips.

 

DO YOU PROVIDE A WALL-MOUNT OPTION?

If you would like to wall-mount your sign to allow for a small separation between the wall and the sign, we can easily cater to this! We will provide you with the wall-mount advertising screws and will drill the holes in the acrylic board to compliment this setup.

If you are interested in this option, please contact us at support@lightitupneon.com before making an order so we can cater to this requirement. Alternatively, this option will be available on our Create Your Custom Sign page.