Frequently Asked Questions | Light It Up Neon

FAQ's

Light It Up Neon is the perfect choice for your next neon sign purchase and here's some reasons why:

• Highest Quality - we take great pride in having the most beautiful handcrafted neon signs. From our premium selection of LED neon lights to the sculpting of each design, we provide only the highest quality for our customers.

• 2 Year Warranty – all of our LED neon signs include a 2-year manufacturer warranty guarantee which covers faulty electrical items, without customer misuse.

• Affordable – we take great pride in being one of the most affordable LED neon sign suppliers, with the best quality going around!

• Longevity – Our LED neon lights provide up to 50,000 hours of use.

• Safe – all of our neon signs are made using the highest quality LED neon light tubes, that are 100% child-friendly. There is no breakable glass, gasses, and the LED lights are safe to touch.

• Energy Efficient – our neon signs are both economically and ecologically friendly as they require a low energy consumption to light up.

• Durable – we offer the latest neon flex technology which is much stronger and lighter than traditional neon glass.

• Easy to Install – all of our neon signs are ready to "plug and play". They are also equipped with pre-drilled holes for easy hanging options.

• Lightweight – our neon signs are super lightweight and portable, making them perfect to transport around with you for any occasion.

Less than you may think!

We're one of the most affordable LED neon light suppliers across the globe, whilst ensuring the highest quality product at all times.

Given the fact that our neon signage lasts up to 50,000 hours, there's an incredible amount of usage and benefits that you will gain from your purchase.

Our competitive prices, combined with our unparalleled customer service and aftercare support, is all the reason to choose Light It Up Neon for your next custom neon sign purchase.

All of our neon signs are delicately crafted using long-lasting, durable and environmentally friendly LED neon piping to emulate your aprroved design.

Our Indoor neon signs are made using the highest quality Silicone LED neon flex.

Our Outdoor neon signs are made using high quality LED lights in fully enclosed acrylic. They have an IP67 Waterproof rating.

With both our indoor and outdoor neon signs, there is no fragile glass that can break, no neon gas, and no mercury.

The neon piping is then laid professionaly onto a high quality acrylic backing for support to form the end product.

We can design and create a wide range of illuminated neon signage, perfect for your home, business or next special event. These include:

• Business Logo Neon Signs

• Outdoor Waterproof Neon Signs

• RGB Multi Colour Neon Signs

• UV Printed Neon Signs

• Wall Art & Home Decor Neon Signs

• City Council Neon Signs

• Party & Birthday Neon Signs

• Wedding & Engagement Neon Signs

• Baby Shower Neon Signs

• Personalised Name Signs

Yes, we sure do!

All of our Waterproof Outdoor Neon Signs are made using the highest quality LED neon lights in fully enclosed acrylic. They have an IP67 Waterproof rating. This rating ensures that our neon light products have adequate protection from harmful dust and prolonged water exposure.

If you intend to use your new neon sign outdoors, simply let us know via the Custom Neon Enquiry form or contact us at support@lightitupneon.com to advise of your request!

The lifetime of our LED neon lights are subject to a number of different factors, including but not limited to: the usage time, surrounding environemnt, and the quality of the running electrical unit.

On average we can say that your new Light It Up Neon sign should last 5 to 10 years (or up to 50,000 hours).

We don't reccommend keeping your neon sign running 24 hours a day, in order to optimise its lifespan.

All of our neon signs are laid professionally onto a high quality acrylic back board. This ensures that each sign has the appropriate support required.

You can choose from a variety of back board cut options including:

• Cut to Shape (Cut around and countoured to the shape of the design)

• Cut to Letter (Cut closely to the letters)

• Cut to Square/Rectangle (Cut as a Square/Rectangle around your design)

Our available back board colour options include: Clear/Transparent, Any solid colour, Silver Mirror and Gold Mirror.

Our standard LED neon signs are Indoor signs, but they are perfectly fine to use outdoors at events, provided they do not get wet. Our standard signs are NOT watertight and should not be exposed to wet weather.

If you do require an Outdoor Waterproof Neon Sign, we can easily create this for you using our premium outdoor neon flex technology. We have an Outdoor Waterproof option on our Custom Neon Builder, and also a checkbox on our Custom Neon Enquiry form. Alternately, you can contact us at support@lightitupneon.com to advise of your request.

Our Dimmer Remote is an optional extra, provided upon the desire of the customer.

The dimmer remote offers a range of awesome functions including:

• The ability to turn your neon sign ON and OFF using a wireless remote

• The ability to adjust the brightness of your neon sign

• The ability to set various "party modes" such as flashing and pulsing

We do recommend purchasing the Dimmer Remote as it allows you to dim the brightness of the sign, to allow for better exposure when using the neon light as a photo backdrop.

If you have purchased the optional Dimmer Remote and decide you do not want to use it, you can simply remove the clip-on attachment that is connected to the dimmer. Instead, you will then plug your sign directly into the black power adaptor cable that is provided with your neon sign purchase.

The dimmer remote will no longer control the sign, and you will need to use the powerpoint switch to turn your neon light ON and OFF.

Our RGB Dimmer Remote is provided for FREE with all RGB Multi-colour neon sign purchases.

The remote will require 3x AAA batteries to turn on and is extremely easy to operate.

Click here to view the functionality of the remote and assess what each button will allow you to do!

Both our single colour and RGB multi-colour dimmer remotes require 3x AAA batteries to turn on. Due to international shipping laws, we are unable to provide these, and they must be acquired from the customer.

If the dimmer remote or neon sign is still not turning on after fitting the batteries, please contact us at support@lightitupneon.com and we will happily assist you.

Our Custom Neon Builder is an easy to use tool that we have incorporated into our website, for customers to design their very own personalised neon sign.

The Custom Neon Builder showcases a variety of neon perfect fonts, colours, sizes, design and fixture options for customers to play around with.

This tool focuses primarily on neon word signs, personalised name signs and neon light quotes. All in which are text-based.

Due to it's visual element, it is an amazing tool to utilise, to get that picture perfect LED neon sign that you're after.

The prices are auto-generated at the bottom of the screen, for your reference along the way.

We reccomend firstly checking out our Custom Neon Builder which is an awesome online extension that we have designed for users to create their own text-based custom neon sign in minutes!

Our Custom Neon Builder is the perfect starting tool for creating neon word signs, personalised name signs and neon light quotes.

Alternately, if you have your own design, business logo or font that you would like us to replicate, simply upload your custom design and requirements via our Custom Neon Enquiry Form or Contact Us today to get started.

We can work with almost any font, style or design that you're after, and one of our friendly staff members will happily assist you through the process!

Yes we can!

Our custom neon signage is the perfect touch to any business to give it that WOW factor!

Simply upload your personalised business logo via our Custom Neon Enquiry Form or Contact Us today to get started.

Once we receive your business logo image, we will draw it up accurately, quote the neon sign, and have your business lit up in no time!

We sure do!

Our design team will happily assist with all design enquiries FREE of charge, until the design is picture perfect for all of our customers.

We are transparent with the neon sign price upfront, to ensure that all customers are happy to proceed with the design process.

Yes, you can!

Our Custom Neon Builder showcases a variety of 40 awesome neon fonts, including cursive, basic (block) and outline fonts.

However, if you can't find what you're after on our Custom Neon Builder, simply Contact Us today or fill out our Custom Neon Enquiry form where you can upload your own custom image or design. We will draw up your custom font or design and provide you with a FREE quote generally within 24 hours.

We are also more than happy to advise and assist you with any ideas, to create that perfect LED neon sign you're after!

We have a total of 24 LED neon colours to choose from, depending on the shade of neon youre after!

The colours which use a coloured neon tube are generally richer in colour and are our reccomended option.

Our available base neon colours include:

Cold White - Warm White - Ice Blue - Tropical Blue - Blue - Red - Purple - Light Pink - Hot Pink - Yellow - Golden Yellow - Orange - Green

We offer a wide range of professional Back Board Colour and Style Options for your new neon sign.

All of our Ready-to-Buy neon signs are mounted on a Clear 'Cut to Shape' acrylic back board, unless otherwise stated in the 'Special Instructions' field at checkout.

Our available back board colour options include: Clear/Transparent, Any solid colour, Silver Mirror and Gold Mirror.

We also provide a UV Printed back board option which allows for any custom image to form the background.

Our 3 available back board cut options include:

1. Cut to Shape (Cut around and contoured to the shape of the design)

2. Cut to Letter (Cut closely to the letters)

3. Cut to Square/Rectangle (Cut as a Square/Rectangle around your design)

Hanging your new neon light sign is surprisingly easy. Our neon signs weigh on average 3-6 kg and include pre-drilled holes on the acrylic backboard.

We offer a wide range of Hanging / Wall Mount Options for your new neon sign, to ensure that your order is as personalised as possible.

Our available fixture options include:

1. Regular Screw-In

2. Advertising Screw Wall-Mount

3. Hanging Sign

4. No Holes Required (Stick-on)

Click here to learn more about our available custom neon hanging options.

You certainly can!

If you're looking to have your neon sign in a free-standing position, our available options include:

1. Acrylic Box - this is where we build an acrylic box around the outside of your neon sign. This option will not only keep your neon sign waterproof for outdoor use, but it gives an elegant look to your overall design.

2. Acrylic Base - we will build an acrylic base to be fitted underneath your neon light sign board. This base will allow your sign to stand up flat, and the best part is that you can detach and re-attach the board from the base whenever you like.

Great question, and you've definitely come to the right place!

Light It Up Neon provides a professional UV Printing service which will allow you to add LED neon accents around your custom background image.

Visit our UV Printed Neon Sign page to learn more. Or contact us at support@lightitupneon.com to get started.

We certainly can! This design style is called UV Printing.

UV Printing allows you to add sharp, vibrant images or text to your acrylic neon board.

When paired with our high quality neon lights, no matter what time of the day it is, your custom neon sign will look absolutely incredible.

It's excellent for capturing finer details like gradients or elements of your design that may be too small for our LED neon to capture.

Click here to learn more about our UV Printed neon options.

All of our neon sign purchases come with the following FREE accessories:

1. Your new LED neon sign ready-to-use, with up to 50,000 hours of usage

2. A clear power cord (2m length)

3. A Low Voltage 12V power adaptor compatible to your country of choice

4. A Wall Mounting Kit: Regular Screws, Advertising Screws or Hanging Chain

Optional: Dimmer Remote (+$25)

We process orders within 24-48 hours after receiving full payment of your order.

It then generally takes between 3-6 business days for each neon sign to be hand crafted and professionally made. This may vary due to seasonal demand or high order volumes.

Once your order has been dispatched, we will provide you with your unique tracking number to track your estimated delivery date.

We are using DHL, Fedex or UPS for your shipment, depending on your country we will select the best shipping company for your order to arrive fast and safe.

Our shipping times are estimated between:

• 5-10 business days for Australia & New Zealand

• 6-12 business days for the rest of the world

Each neon sign is packed carefully using double carton mail order packaging, and the neon sign is further supported with layers of foam in the box. This kind of packaging has been developed specifically for the air shipment of our neon signs to arrive safely to your location.

Your new neon sign will be protected with a plastic film to avoid any scratches that may occur during the delivery process.

To track the status of your delivery, please have your tracking number ready and click here. Alternatively, you can visit the local website of your assigned freight carrier.

Please Note: Your tracking number will be provided to you via email only once the shipping has commenced.

Please keep in mind that depending on the seasonal demand, the quality production of each sign can take up to 5-10 business days from the order date.

All of our neon signage come with an easy to install "Plug and Play" setup.

To power your neon sign, simply connect the clear neon exit cable to the provided power adaptor, and plug this into an accessible power socket. 

If you have purchased the optional Dimmer Remote, you will have one extra middle attachment, however the concept is the exact same.

Once the Dimmer attachment is connected, simply press the Dimmer Remote ON button to power the sign.

All of our neon signs are super easy and safe to install. Because they are mounted on an acrylic panel, they are extremely portable and easy to manoeuvre. 

Your Light It Up Neon sign will include pre-drilled holes on the acrylic back board, unless requested otherwise. Simply use our FREE provided wall mounting kit to hang, screw-in or wall mount your sign. 

For those who do not wish to hang or wall mount, we recommend the use of Wall Hanging Strips, which can hold up to a certain amount of weight (weights vary based on the wall hanging strip material).

Check out our Custom Neon Hanging Options page for more information.

We use Fedex, DHL or UPS predominantly for all Worldwide orders. These freight carriers are world renown and ensure the fastest and safest deliveries across the globe.

Our shipping times are estimated between:

• 5-10 business days for Australia & New Zealand

• 6-12 business days for USA 

• 6-12 business days for the UK

• 6-12 business days for Europe

• 6-14 business days for the rest of the world

Please be patient, sometimes things happen out of our control. If your order hasn't arrived within the specified timeframe, please wait 4 business days and then contact us at support@lightitupneon.com.

Light It Up Neon offers FREE Worldwide Shipping on ALL orders!

Apart from the amazing quality of our neon signs, this is a promotion in which we take great pride in, to ensure the most affordable customer experience.

Regardless of where you're situated in the world, we have your shipping costs covered!

Please be patient, sometimes things happen out of our control. If your neon sign order hasn't arrived within the specified timeframe, please wait 4 business days and then contact us at support@lightitupneon.com.

We keep a close eye on every order and guarantee ALL purchases. If your neon sign delivery is lost or unable to be delivered for whatever reason, we will send a new one out free of charge.

In the unlikely event that your neon sign has been damaged in transit, Light It Up Neon will ensure that a resolution is provided.

If you believe that your neon signage has been damaged in transit, you will have 7 days from the delivery date to email us at support@lightitupneon.com with the following:

1. Provide a clear video of the damage/fault to the neon sign

2. Provide a clear video of the box & any damage to the outer box

3. Provide a clear photo of the shipping label on the box

Light It Up Neon guarantees ALL purchases. If your neon sign delivery is lost or stolen during transit, please assess the tracking ID provided to you, and follow up the status by contacting support@lightitupneon.com to investigate this matter further.

The freight carriers that we use require a signature on delivery. This ensures that your order will end up in the right hands.

Light It Up Neon does its very best to protect international customers from incurring any additional fees. However, in the event where a customs or import tax charge is required, it will be the responsibility of the client to fulfil this payment. 

Customers take full liability for all postal charges and return shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

We sure do!

We have an exclusive partnership with 2 of the leading BNPL providers, including Afterpay and Zip Pay.

• Afterpay is available for all of our customers across Australia & New Zealand.

• Zip Pay is available for all of our customers across Australia, USA & Canada.

Both BNPL provider options allow for purchases to be divided up into Interest-Free installments.

So what are you waiting for? Light your new neon sign up today and pay later!

Yes!

We offer a 2-year warrranty guarantee on material and workmanship faults on ALL of our neon signs. 

Please Note: this does not include any damage that may occur as a result of incorrect installation or physical damage during usage. 

Click here to view our full Refund & Returns Policy.

Click here to view our full Refund & Returns Policy.

Light It Up Neon does not accept returns or refunds for change of mind or change of size. We do however accept returns for all workmanship faults on any of our dispatched neon light products. 

In the unlikely event that your neon sign is faulty or has been damaged during transit, Light It Up Neon will ensure that a resolution is provided.

You will have 7 days from the delivery date to email us at support@lightitupneon.com with the following:

1. Provide a clear video of the damage/fault to the neon sign

2. Provide a a clear video of the box & any damage to the outer box

3. Provide a clear photo of the shipping label on the box

We require the above information in order to assess each claim on an individual basis. Once received and approved, we will provide you with a number of options including a return, refund or replacement of your neon sign.